Quote is based on all items listed on quote only and is locked in for 30 days. Clients need to check item quantities, colours and designs before placing the order. Additional items not in the quote may be added with an additional surcharge. Custom Screens requires a 20% deposit as a form off acceptance before any work commences.
Custom Screens will not be responsible for items discussed on site, but not included on the quote. Client to check all items are listed in the quote matches what was discussed with the sales consultant. Although Custom Screens does everything it can to ensure correct quoting, items can sometimes by no fault, be accidentally be missed off, it is important that you check your quote prior to signing(or paying the deposit) as what is on the quote will stand and items missed off will require an additional quote and incur additional costs.
Custom Screens will always take reasonable care when working on your property, Custom screens however will not be held responsible for any damage to abutting walls if damaged when removing old window or door frames. Plaster damage, exposed timber, render damage or other items may result and are unforeseen until the items are removed as some removals can be difficult dependant on space and fixture. Custom Screens will however do its best to fore warn clients of the removal difficulty. From time to time there may be some damage that cannot be helped in removal of old products this unforeseen damage will need to be repaired by the client and Custom Screens will not be held responsible, if Custom Screens need to add extra trim as a result, a surcharge will apply.
Custom Screens itemised prices are based on the confirmation of the full quote, if items are deleted a surcharge may apply, this may include a minimum service call, minimum powder-coat charge and installation fee and is subject to the final confirmation.
All changes to the specific quote must be submitted in writing to Custom Screens. This can be done in person in the office or emailed through. Custom Screens will not be held responsible for changes to the quote if we have not received a written change and agreed in a time frame that has not incurred any charges for products or services that have been signed off on.
Jobs cancelled after a deposit has been paid can be refunded minus the cost of ordered material or labour. A percentage fee may also apply depending on the stage where the job is cancelled.
Sliding screen doors are installed with rollers top and bottom of the door to ensure maximum tension in the door to prevent the door from bouncing off the tracks. The rollers are a guide for a door to close and lock. Custom Screens will not be held responsible if the door is knocked off the tracks when the door is open in general use. Common effects are children and pets running past the open door knocking it off the tracks resulting in the door falling over. When the door is locked it is secure in the closing channel and interlocks, providing the security the door was intended for. Call out fees will apply to refit a door that has come off the tracks that have no signs of product fault.
Cleaning screens must be done using mild detergent. Any harsh chemicals or use of methylated spirits or abrasive cleaning products may effect the condition of the powdercoat. Powdercoating has a 7 year warranty, frames will be replaced at no charge if it is a fault. Frames and mesh will be sent to the painters and tested for fault, if there are signs of foreign chemicals and not a product fault, a charge for the replacement and product test will be charged back to the client.
Custom Screens believes we are fair with all warranty work, but on the unfortunate cases where we are mislead and the warranties are void, we will have to charge out all fees involved with product testing. Custom Screens sends all faulty products off to get tested to ensure faults are reduced and do not reoccur. These tests do have a cost if it comes back to client fault.
Hinge doors are fixed to absorb external impact, any internal force may cause the frames to bend out and effect the locking mechanism. Main causes of this is dogs running into the door. A call out will occur to repair frames if required.
All existing frames and materials removed from the area where the latest items are being installed belong to the client. Custom Screens consider it stealing if removed from site without the client’s permission. All items will be left behind unless the client in writing requests it to be removed from site. A surcharge may apply if the client requests collection after installer has left site and we need to return.
When installing security screens and doors, the security aspect is paramount. Custom Screens has its own in house techniques to fit your screens as gap free as possible. In some instances, some packing may be required to fill the gaps left by “out of square” or ”bowed” doors and windows and this, on occasion, may cause unparalleled lines.
Water drainage needs to be considered when installing screens to windows and doors. Once complete there may be small gaps which will be exaggerated by day lite, but small enough to stop insects from getting in. These gaps have been allowed for water drainage. If we seal these gaps up, water may then back flow into the house causing damage.
Hinge door closers are designed to open out to a maximum of 90 degrees. Excessive force may cause the door closer to break from the brackets. This is not covered under warranty as they are designed to break rather than doing damage to your door frame. Causes of this is gusts of wind forcing the door past its 90 degrees, or clients forcing the door past its maximum opening. If the door closer has a product fault it will be covered under warranty.
It is the clients responsibility to ensure all timber windows are functional before Custom Screens installs screens to the window. Custom Screens will not be held responsible if the windows are jammed or are hard to operate. It will be the clients responsibility to fix timber frames to ensure no damage to screen hardware (windouts) due to excessive force.
Causes for timber windows to not operate well could be swelling in the timber or excessive paint causing the windows to seize up.