Custom Screens warranties all installations for 2 years, this includes the installation and labour. All service calls within this time will be at no charge if the items in question are at fault. If damage is a result to neglect or product miss- use a service charge will apply.
There will be no charge in the unusual event of a product fault within the warranty period (Please be aware that a warranty is void if the product fails due to a result of neglect, service and repair charges will apply in this case)
Warrantees will be void and a service call will apply if the client has organised a third party to repair faults. Custom screens will not pay for cost of lock smiths or other trades that bill for repairs when Custom Screens has not been notified and booked in for a site visit.
Service and repair charges will also apply to replace faulty products outside of the Custom Screens 2 year labour warranty
Our Product Warranties
Door and Window Locks – 10 year warranty
Moving parts – 2 year warranty
Invisigard Stainless Steel Mesh – 15 year warranty (this applies to the stainless steel only)
Powdercoat – 7 year warranty (unless warranty powder coat is used)
Carinya Windows – 7 year structural warranty
General Service – 2 year warranty
Repairs – No warranty will apply to repair work